Why choose Telepro?

Our call centres are convenient for you
Instead of one vast Call Centre in a remote location, Telepro are developing a group of mid-sized call centres close to major business cities around the UK.

Smaller size means bigger benefits
Each of our call centres will house a maximum of 20 positions. This encourages greater staff loyalty, not only to Telepro but to you and your customers. By keeping our business more manageable, we promote closer links with our clients and we are also able to react faster to change than our larger UK and International competitors.

Our call centres are fully flexible to your needs
We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again. Our Essex call centre, in Greater London, is capable of handling in excess of 10,000 calls a day.

Flexiblity can increase your profits
The ability to scale our Call Centres up and down as required results in cost savings - savings that are passed on to you, our clients. Unlike our competitors in the UK and elsewhere, we do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.

You will have access to the latest technology
All of our Call Centre technology is state of the art, including advanced call scripting, automated email management systems and speech recognition systems. Our sophisticated telephone system can handle up to 60 simultaneous calls. We offer you the benefit of these solutions without the liability of capital investment or ongoing maintenance costs.

Keep your web customers interested
In the UK, as elsewhere, the importance of the internet is widely accepted, but it can be difficult to respond promptly and professionally to large volumes of email enquiries, leading to disappointment. Our unique Contact Centre email management systems will enable you to fulfil your promises and convert online enquiries into long-term customers.

We're still open when you're closed
Today's changing lifestyles mean customers often demand service around the clock. Our UK Call Centres are available to take their calls 24 hours a day, every day. Because your customers are important to us, there will always be someone at the end of the line.

We can enhance your reputation
By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand, with every call and contact that we take for you.