Our
Services
Inbound:
Overflow
/ Out-of-Hours
A service that supplements your own Call Centre and Contact
Centre facilities, offering extended opening hours and increased
call capacity that is cost effective for you.
Brochure
lines
A response service for material such as brochures, information
packs or application forms. This service can be provided by
live agents or our automatic Speech Recognition solution.
Credit
Card order lines
Live customer service representatives (CSRs) taking telephone
orders for direct sales ranging from one-product one-price to
multi-product multi-price offers, including handling the credit
card transactions.
Helplines
CSRs, aided by comprehensive product training and access to
knowledge databases, will answer queries and provide help within
a customer support environment.
Product Recall
A service that can be set up within 24 hours in an emergency,
offering live support to customers with defective product, responding
to national media campaigns. Replacement product can be sent
to customers in conjunction with our fulfilment service.
Nearest Dealer
Callers are given information and directed to their nearest
branch or local stockist through an as the crow flies postcode
recognition system. Calls can be handled live by our agents,
or using our automated Speech Recognition service.
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Outbound:
Outbound
telemarketing
We
specialise in running outbound campaigns such as telemarketing,
telesales, lead generation, market research and database cleansing
as well as follow up calls generated by inbound work. Scripts
are written in close collaboration with clients to ensure maximum
effectiveness.
Appointment
setting
Confero has experienced teams that can canvass potential customers
to arrange appointments on behalf of your sales representatives.
Follow
up calling
Following direct advertising or marketing campaigns, every respondent
can be contacted with a remit to convert them to a customer.
Reactivating
existing/dormant clients
Telephone, letter and email campaigns to update and reactivate
existing or dormant clients on your database.
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Other
services:
Integrated
Voice Recognition (IVR)
Primarily an automated backup facility to capture caller details,
which are then transcribed to the client database for actioning.
This service can also be utilised for competition and information
lines.
Fulfilment services
A range of services including personalised mailings, the handling
of high volume literature mailouts, sending of replacement product
recall items and the provision of redemption facilities for
coupons, competition forms etc.
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